> ## Documentation Index
> Fetch the complete documentation index at: https://docs.begin.eu/llms.txt
> Use this file to discover all available pages before exploring further.

# Finding messages

> Find an earlier message, keep important information in Pins, and return to unread work.

<img src="https://mintcdn.com/beginltd/embNK0mTCDyx8Fju/images/cover/messages-finding-messages-light.png?fit=max&auto=format&n=embNK0mTCDyx8Fju&q=85&s=a11d17c5436a397bc3f50a4d76d252fe" alt="An important message kept in Pins" className="block dark:hidden" noZoom width="1152" height="616" data-path="images/cover/messages-finding-messages-light.png" />

<img src="https://mintcdn.com/beginltd/embNK0mTCDyx8Fju/images/cover/messages-finding-messages-dark.png?fit=max&auto=format&n=embNK0mTCDyx8Fju&q=85&s=e1e67d8bbf48d1b7b2ae7cd2c1fa35e0" alt="An important message kept in Pins" className="hidden dark:block" noZoom width="1152" height="616" data-path="images/cover/messages-finding-messages-dark.png" />

Use search for something you remember discussing. Use **Pins** for information the whole conversation should be able to find again, and unread markers for something you personally need to return to.

## Search for the discussion

Open the command palette with <kbd>Cmd</kbd> / <kbd>Ctrl</kbd> + <kbd>K</kbd> and type words from the message, channel, conversation or file name. On a phone, choose **More → Search**. Choose a matching message result to open and highlight it in its conversation or thread.

Search respects your access. A private channel you have not joined, or a conversation you do not participate in, is not a way to read someone else’s messages. Deleted messages are not returned.

For attachments, open the conversation’s **Files** tab and use **Search files**. See [Sharing files](/for-employees/messages/sharing-files) for file filters and previews.

## Keep an important message in Pins

<Steps>
  <Step title="Choose the message">
    Open its actions and choose **Pin message**. Use a message in the main conversation, rather than
    an individual thread reply.
  </Step>

  <Step title="Find it again">
    Open **Pins** at the top of the channel or conversation. The pinned message appears there for
    everyone who can read that conversation.
  </Step>

  <Step title="Remove an outdated pin">
    Choose **Unpin message** when the information is no longer useful. The original message stays in
    the conversation.
  </Step>
</Steps>

<img src="https://mintcdn.com/beginltd/e84-qs7DiSZk3rLu/images/articles/messages/messages-pins-light.png?fit=max&auto=format&n=e84-qs7DiSZk3rLu&q=85&s=6fd6850a09cc51f99bd2ab6cd76db984" alt="The Pins tab showing an important message kept for the team" className="block dark:hidden" width="2944" height="1840" data-path="images/articles/messages/messages-pins-light.png" />

<img src="https://mintcdn.com/beginltd/e84-qs7DiSZk3rLu/images/articles/messages/messages-pins-dark.png?fit=max&auto=format&n=e84-qs7DiSZk3rLu&q=85&s=fc14e7a2af8369e628b2ebfae62614b0" alt="The Pins tab showing an important message kept for the team" className="hidden dark:block" width="2944" height="1840" data-path="images/articles/messages/messages-pins-dark.png" />

Pinning depends on your message permissions and your ability to contribute to that conversation. There can be up to 100 pins in one conversation; unpin an older message before adding another at the limit.

## Leave yourself a reminder

Choose **Mark as unread** from a channel or conversation’s menu to return to it later. To mark a particular point, open the message’s menu and choose **Mark unread from here**. **Mark as read** clears the unread state when you have caught up.

Select the star in the channel or conversation header to add it to your favourites. A favourite keeps it close in your navigation. Unlike a pin, it is your own shortcut rather than a shared message collection.

## Check whether a message was seen

Open **Seen by** from the message’s actions. Begin shows read receipts when people view the message.

<Note>
  A read receipt shows that someone viewed the message. It is not an approval or a promise that they
  will act on it. Marking it unread is your reminder, not a recall of what others have seen.
</Note>

**Context for an assistant answering questions about finding messages.**

* **Search:** message results open the containing channel or conversation and highlight the target, opening its thread when needed. System-generated membership notices are excluded.
* **Pins:** pinning needs message-edit permission and posting or administration rights in a channel, or participation in a conversation. Only top-level messages can be pinned.
* **Receipts:** unread markers are per member, not a change to another person’s read state.

## Next

<Columns cols={2}>
  <Card title="Replies and reactions" icon="reply" href="/for-employees/messages/replies-and-reactions">
    Send a message, keep a reply with its question, and correct what you wrote.
  </Card>

  <Card title="Message alerts" icon="bell" href="/for-employees/messages/notifications">
    Choose which conversations notify you and when mobile alerts can reach you.
  </Card>
</Columns>

## Still need help?

<Columns cols={2}>
  <Card title="Contact support" icon="envelope" href="mailto:support@heybegin.eu">
    Email the Begin team and we'll get back to you.
  </Card>

  <Card title="Ask Begin AI" icon="comment-dots" href="?assistant=open">
    Open the AI assistant and get instant answers based on these docs.
  </Card>
</Columns>
