> ## Documentation Index
> Fetch the complete documentation index at: https://docs.begin.eu/llms.txt
> Use this file to discover all available pages before exploring further.

# Replies and reactions

> Send a message, keep a reply with its question, and correct what you wrote.

export const Beta = () => <span className="kb-beta not-prose">Beta</span>;

<img src="https://mintcdn.com/beginltd/embNK0mTCDyx8Fju/images/cover/messages-replies-and-reactions-light.png?fit=max&auto=format&n=embNK0mTCDyx8Fju&q=85&s=b3931136974bd0de2938791e60064525" alt="A question with a thread reply and a reaction" className="block dark:hidden" noZoom width="1152" height="616" data-path="images/cover/messages-replies-and-reactions-light.png" />

<img src="https://mintcdn.com/beginltd/embNK0mTCDyx8Fju/images/cover/messages-replies-and-reactions-dark.png?fit=max&auto=format&n=embNK0mTCDyx8Fju&q=85&s=79703b0234b92599632064c79c10937a" alt="A question with a thread reply and a reaction" className="hidden dark:block" noZoom width="1152" height="616" data-path="images/cover/messages-replies-and-reactions-dark.png" />

Reply in a thread when your message answers a particular question. Send to the main conversation when you are starting a new topic that everyone there needs to see.

## Write and send

Type in the message box. Use **Show formatting** for emphasis, lists and links, or **Add emoji** to insert an emoji. A message can contain up to 4,000 characters.

On a computer, press <kbd>Enter</kbd> to send and <kbd>Shift</kbd> + <kbd>Enter</kbd> for a new line. On a phone, <kbd>Enter</kbd> adds a line; tap the send arrow to send.

An unsent message is saved as a draft for that conversation. Wait for its draft marker before moving away if you need to be sure it has saved. Returning to the conversation restores it. A draft is not a message the team has received.

## Keep an answer with its question

<Steps>
  <Step title="Choose the original message">
    On a computer, hover over it or open its menu. On a phone, press and hold the message to open
    its actions.
  </Step>

  <Step title="Open its thread">Choose **Reply in thread**.</Step>

  <Step title="Send the answer">
    Write in the thread’s message box and send. Your reply appears below the original message, with
    newer replies at the bottom.
  </Step>
</Steps>

<img src="https://mintcdn.com/beginltd/e84-qs7DiSZk3rLu/images/articles/messages/messages-thread-light.png?fit=max&auto=format&n=e84-qs7DiSZk3rLu&q=85&s=02841301b5b2f3435ce1ee686147cc1d" alt="A message and its replies in the thread panel" className="block dark:hidden" width="2944" height="1840" data-path="images/articles/messages/messages-thread-light.png" />

<img src="https://mintcdn.com/beginltd/e84-qs7DiSZk3rLu/images/articles/messages/messages-thread-dark.png?fit=max&auto=format&n=e84-qs7DiSZk3rLu&q=85&s=65eee33a6a6de77892e42a5c32862f84" alt="A message and its replies in the thread panel" className="hidden dark:block" width="2944" height="1840" data-path="images/articles/messages/messages-thread-dark.png" />

Choose **Add reaction** for a quick acknowledgement. Select an existing reaction to add yours or remove your own reaction.

## Get someone’s attention

Type `@` or choose **Mention someone**, then select the person from the picker. A selected mention is different from typing a name as plain text.

<Note>
  A mention does not invite anyone into the conversation, and personal notification settings still
  apply. <Beta /> Mentioning a group of people at once is rolling out gradually; where the picker
  offers it, the mention reaches only people who already belong to the conversation. If your picker
  lists people only, ask us to turn it on.
</Note>

## Correct a message

Open your own message’s menu and choose **Edit message**. Save the edited text; the message shows **(edited)**. You cannot edit someone else’s words.

**Delete message** appears when your permissions allow it. Confirm only if you intend to remove the message: deletion cannot be undone, and the conversation shows **This message was deleted**. Removing someone else’s message needs a separate moderation permission, which the default Manager role does not include. The default Employee role can edit its own messages but not delete them; an administrator can change that in role permissions.

Archived conversations do not accept new messages or replies. Missing send or edit controls can also mean your role does not allow the action.

**Context for an assistant answering questions about replies and reactions.**

* **Drafts:** drafts belong to a member and a conversation or thread; a thread has its own draft. Uploaded draft attachments are restored with the draft.
* **Keyboard:** Enter selects a suggestion while the mention picker is open; it is not a send in that state.
* **Editing:** only the author can edit a message. Deleting your own message requires delete permission, which the default Employee role lacks; removing another person’s message requires moderation permission.
* **Group mentions:** behind a gradual rollout; when off, the picker offers people only.
* **Threads:** replies cannot themselves be pinned.

## Next

<Columns cols={2}>
  <Card title="Sharing files" icon="paperclip" href="/for-managers/messages/sharing-files">
    Share files and recordings, then find them again in the conversation.
  </Card>

  <Card title="Finding messages" icon="magnifying-glass" href="/for-managers/messages/finding-messages">
    Find an earlier message, keep important information in Pins, and return to unread work.
  </Card>
</Columns>

## Still need help?

<Columns cols={2}>
  <Card title="Contact support" icon="envelope" href="mailto:support@heybegin.eu">
    Email the Begin team and we'll get back to you.
  </Card>

  <Card title="Ask Begin AI" icon="comment-dots" href="?assistant=open">
    Open the AI assistant and get instant answers based on these docs.
  </Card>
</Columns>
