Read the message shown when you try to clock in or out. Your employer’s rules decide which device, location and work details are needed.
Match the message
If it still fails
Check whether the timer or saved entry changed before making another attempt. Send your manager the time, selected workplace, device and exact message. A missing control can be an employer restriction, not an app fault. For a missing record, use Correcting time entries. For arrival/departure behaviour, check Automatic clocking.
Next
Clock in and out
Try the normal recording flow once the cause is resolved.
Correct a time entry
Add forgotten time or correct a completed entry.
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