Following up on requests

Begin follows up automatically near a deadline. You can also remind one pending person from the request detail when they need a nudge now. Acknowledgements must be enabled for your workspace and your role needs access (Acknowledgements overview).

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Send a reminder

You need Full access to every document in the request pack to send a manual reminder. If you can see a direct report’s status but cannot send the reminder, ask the document owner or an administrator to do it. Automatic reminders start when a due date is within three days or has passed. Begin sends no more than one automatic reminder for an assignment in three days. An overdue assignment first alerts the person’s manager; after more than seven days, it also flags the request creator or an administrator.

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When Begin asks again

There is no manual re-ask button. Begin asks again in two cases:

• The document changes. A new version resets confirmation for that document. In a pack, confirmations for the other documents remain valid.
• The request renews. At the selected 90, 180 or 365-day interval, the request starts a new cycle for its audience.

The person’s confirmation history keeps the earlier record and identifies why another confirmation was needed.

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Closing a request

You cannot close or cancel an acknowledgement request in Begin. It remains active, and its visible status comes from the current assignments. If a request should no longer reach future people, contact Begin support with its name and document details. Creating another request does not stop the first one, and deleting a document does not close it: the request stays open and its pending people lose the item without confirming.

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Next

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