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A Standard plan marked Past due with an open payment and an update-payment reminder A Standard plan marked Past due with an open payment and an update-payment reminder Begin warns a billing administrator when the last payment fails. While Stripe is still retrying, the subscription is Past due and the paid plan stays active. If collection stops, the plan becomes Plan paused and Begin asks you to pay the invoice or move to Free.
Billing must be available for your workspace. If you see Billing is not yet available, contact Begin support. You need Manage billing to see the warning or act on the invoice. Other members are not shown a blocking payment dialog they cannot resolve.

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Act while the payment is past due

The Your last payment failed banner appears across the app for a billing administrator. Choose Pay now to open the billing portal, update the payment method and settle the invoice. The current plan card also marks the subscription Past due and asks you to update the payment method. The Current plan card marked Past due with an Update your payment method prompt The Current plan card marked Past due with an Update your payment method prompt

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Restore a paused plan

Once the plan is paused, the recovery dialog blocks the app for a billing administrator and offers two exits.
  • Pay invoice opens the newest open invoice that Stripe can still collect. Once payment is confirmed and the subscription is active again, the paid plan returns.
  • Move to Free opens a confirmation. Choose Move to Free again to cancel the unpaid subscription immediately and apply the Free plan limits.
If Pay invoice opens the billing portal without a payable invoice, update the payment details there and contact Begin support with the workspace name and invoice status. This fallback does not itself restore the plan. After paying, return to Begin and check that the blocking dialog has gone and Current plan is active again. If it remains paused after the invoice shows Paid, contact support rather than paying again. Your people and data stay in the workspace either way. A move to Free can stop access to Pro capabilities and block new additions above the Free limits.
Moving to Free from the failed-payment dialog is immediate. It is not the ordinary cancellation that waits until the end of a paid period.

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Next

Managing payment details

Check the payment method and open invoice from Billing and plans.

Choosing a plan

See the limits that apply if the workspace moves to Free.

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Still need help?

Contact support

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